There is more and more talk of Chatbots, which have appeared on the digital market for some years.
Surely the website opens doors to your business to the whole world, but unlike a physical activity, the website is always up and running.
In fact, websites have no operating hours and can be visited at any time. In other words, if you don't have a chatbot, your absence at the computer can cost you the loss of a potential customer.
Let's find out how to increase the credibility of your business and also the number of buyers .
All this with a simple and fast installation of a chatbot that will always be ready to attract attention, engage with your visitors and answer their questions.
In addition to this, no computer skills are required and it is free.
What is a chatbot?
A Chat Bot simulates human conversation by responding to certain phrases with programmed responses. Chatbots particularly help customers get from point A to point B as smoothly and quickly as possible without feeling left behind or lost.
It is also able to monitor some actions performed by users , such as abandoning a cart or scrolling through a specific page .
A chat bot can capture the contact information of your potential customers or even convert them into real customers, as it is able to promote your services or products at the right time.
Have you already guessed the usefulness of these tools? Let's deepen our knowledge further before we understand why we need a chatbot.
Types of Chatbots
There are several types of chatbots which differ according to their purpose and complexity.
- Simple Chat Bots based on rules
With this type of bot, communication takes place via pre-set rules. User input must comply with these predefined rules to obtain an answer. Often only buttons are used with such bots.
- Chat Bots based on Artificial Intelligence
The concept of artificial intelligence (AI) is still not clear enough for many people. The underlying idea is to make robots "think like humans".
Chatbots initially process natural language and learn languages in a similar way to children. After learning a series of examples, they are able to create links between questions that are asked in different ways.
As a result of this, the chatbot understands the questions and is able to provide an appropriate answer.
- Hybrid Chat Bots
There is actually a third category which is a combination of simple Chat Bots and those based on artificial intelligence. In fact it turns out to be the most effective and with the best performance. Are you wondering why?
For example, a Hybrid Chatbot will be able to continue to monitor user behavior and recommend services / products based on the rules chosen by you, but at the same time it will be able to answer the most frequently asked questions independently.
In summary, all this is offered within Tidio's platform , which offers a series of tools, such as: Live Chat, ChatBot and E-Mail Marketing.
How will it help me earn money?
Are you tired of running after your potential customers, answering the same questions or losing customers because of your absence? Leave the tedious tasks to the chatbot and focus on something else.
In particular, an effective Chat Bot will capture the attention of your visitors, inspiring trust in your services and your business. Let's find out together what are the simple steps that will allow the chatbot to make you earn more:
At this point there are two ways out:
- The information received is sufficient and the customer decides to buy your service or product.
- You will have won the trust of the potential customer who has decided to leave you their contact details. You can contact him again and conclude the sale or rely on E-Mail Campaigns.
Tidio also includes tools for creating and managing marketing campaigns within the same platform. And if you haven't figured it out yet - all for free .
As you may have noticed, the winning strategy is to leave the decisions to the user himself. He decides to interact with the chatbot and it is he himself who decides to leave the contact details.
Chatbot on Tidio - The Best Choice
We have already mentioned it and you are surely wondering "Why Tidio?". Tidio is a platform that offers numerous services internally, for the increase in online sales and for Customer Service.
In addition to Tidio , there are other ways to build a Chat Bot but they require computer skills. Most of the time, this would require to spend a lot of money into hiring a programmer. It may not be in your budget, especially if you are a Start Up or a Small-Medium business.
With Tidio the benefits are many:
- Intuitive Interface
- Many tools within the same platform (Live Chat, Chat Bot, E-Mail Marketing)
- Ability to Add more Operators
- Reachable wherever you are thanks to the application for PC and Smartphone
- Customizable Templates
- GDPR Compliance
- Guides and Tips provided within the platform
- Excellent Customer Support
The platform is constantly improving. Unlike other platforms, Tidio's basic plan which is completely free, includes all the services mentioned so far.
Your website can be based on Shopify, WooCommerce, WordPress, or other. It doesn't matter because Tidio can easily integrate with any website.
With the paid plan, on the other hand, you can "feed" the features of the Chat Bot or marketing campaigns, in case you have high traffic on your website.
In any case, a subscription plan on Tidio's platform will be the cheapest solution for your business, which will include all the services you need.
If you're ready to invest in your business, your potential customers will be too.
Among the paid tools we find: Live Typing and Real Time monitoring feature of Visitors on your website.
Don't worry though, during the first week you can test all the tools without any limits.
Real results from businesses, using Tidio
Everything is great, but how effective are these tools and what is the guarantee that you will be successful?
This will depend on several factors. Some of these:
- Traffic on your Website
- Market demand for your services or products
- Effectiveness of your Chatbot
Tidio offers a variety of templates that have been tested on many websites. However, the optimal strategy and an effective chatbot are the key to success.
You can use the templates for excellent results or Hire an Expert who will take care of registering your Tidio account, integration on your website, building the chatbots and assistance. All customized according to the needs of your website.
Here are the results of some chatbots built by our expert .